What prison phone call policies are there in the UK

UK prison phone call policies govern how inmates communicate with those outside prison walls, ensuring a balance between the right to maintain family ties and the necessity for security. These policies vary slightly depending on the institution but are largely regulated by national guidelines established by Her Majesty’s Prison and Probation Service (HMPPS). Understanding these rules can be essential for both inmates and their loved ones.

Access to Phone Calls

In most UK prisons, inmates are allowed to make phone calls to approved numbers. They are not permitted to receive incoming calls, and all calls must be paid for by the inmate, usually through prison-earned wages or from funds provided by family members. The number of calls an inmate can make may depend on their behaviour, security category, and any restrictions placed upon them by the prison.

Inmates typically use a prison telephone system known as PINphones, which requires them to enter a personal identification number (PIN) to make a call. This system allows authorities to control and monitor who prisoners are calling and for how long. There are limits on the number of people prisoners can call, and all numbers must be approved in advance by prison staff.

Monitoring and Recording of Calls

UK prison phone call policies also stipulate that most inmate calls are monitored or recorded. This measure is in place to prevent criminal activity from being coordinated from inside the prison, as well as to safeguard the security of both the institution and the public. Calls to legal representatives, however, are usually exempt from monitoring, ensuring that inmates can maintain confidential communication regarding their legal matters.

If prison officials suspect that an inmate is engaging in illegal activity or violating prison rules during calls, they can take further action, which might include limiting the inmate’s phone privileges or adding further restrictions.

Restrictions and Limitations

Several restrictions apply to UK prison phone call policies. For instance, inmates cannot call anyone who is not on their approved contact list. This list is carefully vetted, and if a number is suspected of belonging to someone who poses a risk to security, it may be denied. Furthermore, phone calls are typically limited in length, often ranging from 10 to 20 minutes depending on the prison, to ensure fair access for all inmates.

Additionally, calls are subject to time restrictions, with many prisons only allowing calls to be made during specific hours of the day. Calls are generally more limited in high-security prisons, where more stringent rules are in place to prevent potential criminal conspiracies or security breaches.

Special Provisions for Family Communication

UK prison phone call policies do take into account the importance of family connections in an inmate’s rehabilitation. Prisoners are encouraged to maintain regular contact with their family and friends, which can help reduce reoffending rates and improve mental well-being. In some cases, inmates may be granted extended phone privileges during special circumstances, such as serious illness or bereavement in the family.

There are also initiatives in place to facilitate communication for inmates who cannot afford regular phone contact. Some prisons provide extra call credits for prisoners in financial need or for those participating in specific rehabilitation programs.


UK Prison Phone Call Policies: Safeguarding Security and Rehabilitation

UK prison phone call policies have been designed to balance the rights of inmates with the need to maintain prison security.