Cardiff Prison: Contact Details, Visiting Hours, and Booking Procedures

Cardiff Prison, also known as HMP Cardiff, is a Category B men’s prison located in the heart of Cardiff, Wales. This facility holds both sentenced and remanded prisoners, providing them with various rehabilitation programmes and educational opportunities.

HMP Cardiff Visiting and Contact Information

Cardiff Prison Telephone, Address and Contact information

Contact Details and Getting There To contact Cardiff Prison, you can use the following details:

The prison is conveniently located near Cardiff city centre, making it accessible by various modes of transport:

  • By Car: From the M4 westbound, take the A48M and follow signs for Cardiff city centre. From the M4 eastbound, take the A4232 and follow directions to the prison. Parking is available at the Knox Road Car Park (CF24 0EA).
  • By Train: Cardiff Queen Street station is a short walk from the prison, with Cardiff Central also nearby.
  • By Bus: Most bus routes into Cardiff pass by the prison.

Book a visit and Visiting Cardiff Prison

Visiting Times and Booking Visits Visiting a loved one at Cardiff Prison is structured to ensure security and smooth operation. The visiting times are as follows:

  • Monday to Friday: 13:45 – 14:45 & 15:00 – 16:00
  • Saturday: 09:45 – 11:15 & 13:50 – 15:20
  • Sunday: 13:50 – 15:20

Note that there are no visits on the first Wednesday of each month due to staff training, and the prison is closed for visits on Christmas Day, Boxing Day, and Good Friday. Other bank holidays operate on a Saturday schedule.

To book a visit, you can call 029 2092 3327 between 08:30 and 16:00 from Monday to Friday or email It’s advisable to book visits well in advance and wait for confirmation from the prison.

Booking a Visit: Booking a visit requires the prisoner’s name, date of birth, and prisoner number. You can choose up to three possible dates and times, and the prison staff will confirm the details and send a visiting order (VO) number, which you must bring on the day of your visit.

Overview of Cardiff Prison

Cardiff Prison, located in the Adamsdown area, has a capacity of 784 inmates. It was established in 1832 and has undergone several refurbishments, including the addition of new wings in the 1990s to accommodate the increasing number of prisoners, particularly those serving life sentences. The prison focuses on providing a safe and secure environment while offering inmates opportunities for personal development and rehabilitation.


Life at Cardiff Prison Arrival and Induction: New arrivals at Cardiff Prison undergo an induction process to familiarize them with the rules, available support, and daily routines. Upon arrival, prisoners can make a phone call to inform a family member of their safe arrival. They receive a health and wellbeing check, a hot meal, and a shower before being assigned to the first-night centre.

Accommodation: Cardiff Prison houses inmates in six units with a mix of single and shared cells, each equipped with showers and telephones. The prison includes a gym, library, and a multi-faith chaplaincy team to support the prisoners’ physical, educational, and spiritual needs.

Education and Work: Cardiff Prison offers a comprehensive education programme, covering basic skills like English, Welsh, and maths, and providing higher learning opportunities. Inmates can participate in various vocational training, including barista skills, industrial cleaning, and manufacturing. There are also prison workshops and roles like kitchen duties and wing cleaning to help inmates gain work experience.

Rehabilitation and Support: The prison has several rehabilitation programmes, including a detoxification unit for substance misuse and accredited offending behaviour programmes. Each prisoner is assigned a key worker to assist with their rehabilitation and support their transition back into the community.

Staying in Touch Phone Calls: Inmates can call approved contacts using phone credits. However, prisoners do not have phones in their cells, so all calls are made from designated areas.

Emails: You can email prisoners via the Email a Prisoner service, which sometimes allows attachments like photos.

Letters: Write to inmates at any time, including their name and prisoner number on the envelope. Note that all mail, except legal letters, will be opened and checked.

Video Calls: Secure video calls can be booked via the Prison Video app, available on the Apple App Store and Google Play Store. This service requires registration and verification of identity.

Sending Money and Gifts Money: Money can be sent to prisoners using the online service provided by the prison. Traditional methods like bank transfer and postal orders are no longer accepted.

Gifts: Friends and family can hand in certain items before a visit, such as court clothes and underwear. Books can be sent directly to the prison or ordered from approved retailers.

Conclusion Cardiff Prison plays a crucial role in the rehabilitation and reintegration of inmates into society. By providing comprehensive support, educational opportunities, and maintaining strong family connections, the prison aims to reduce reoffending and help prisoners build a better future.


  1. What are the visiting times at Cardiff Prison? Visiting times are Monday to Friday, 13:45 – 14:45 & 15:00 – 16:00, Saturday, 09:45 – 11:15 & 13:50 – 15:20, and Sunday, 13:50 – 15:20.

  2. How do I book a visit to Cardiff Prison? You can book a visit by calling 029 2092 3327 or emailing

  3. What support is available for prisoners at Cardiff Prison? Cardiff Prison offers educational programmes, vocational training, a detox unit, and support from a key worker. There are also healthcare services and a chaplaincy team.

  4. How can I send money to a prisoner at Cardiff Prison? Money can be sent using the prison’s online service. Traditional methods like bank transfers and postal orders are not accepted.

  5. What items can I bring for a prisoner at Cardiff Prison? You can bring court clothes, underwear, and books. All items must be handed in before a visit and will be checked by prison staff.

For more detailed information on prison visits, you can check out the official GOV.UK page.

To learn more about other prisons, check out Bure prison, also prison visits, you can also visit the Prison Guide page.